Free Customer Service Program
June 2018
Is your customer service attracting repeat business?
We launched a FREE Customer Service Mystery Shop Program. Omnibus research data shows that the main reason why people leave a store or business without making a purchase is due to POOR SERVICE.
We have commissioned a top customer service specialist to provide our members with a free comprehensive customer service program.
- Gain an understanding of your customers’ experience through objective reports
- Develop your staff’s customer service skills
- Drive customer service standards across Stratford Town Centre
What participaring businesses received:
- A Mystery shop visit across June
- An individual report with results for your business
- A 20 minute 1:2:1 feedback session
- Optional customer service training
More work