Customer Service

Free Customer Service Program

June 2018
Is your customer service attracting repeat business?

Find out as we launch our new FREE Customer Service Mystery Shop Program. Omnibus research data shows that the main reason why people leave a store or business without making a purchase is due to POOR SERVICE.

We have commissioned a top customer service specialist to provide our members with a free comprehensive customer service program. 

  • Gain an understanding of your customers’ experience through objective reports
  • Develop your staff’s customer service skills
  • Drive customer service standards across Stratford Town Centre

What you will get:

  • A Mystery shop visit across June
  • An individual report with results for your business
  • A 20 minute 1:2:1 feedback session
  • Optional customer service training

To take advantage of this free customer service program:

  • Complete the short online form
  • Or with the ambassadors when they visit your business
  • Deadline for participation is Friday 1st June

For more information -

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