Customer Service & Sales Training
Following on from the success of the customer service mystery shop programme we ran with Storecheckers in the second half of 2018, there will be a series of 3 x 2 hour workshops focused around the outcomes of the mystery shops as outlined below.
There were over 40 businesses that participated, we are encouraging these businesses to send employees on one of the workshops to maximise the programme. Places are limited and will be on a first come first serve basis, please select the topic most relevant to you/your business.
Training is extremely popular. If you book a place, are unable to attend and do not give prior notice, you will not be able to attend our next training session.
Spaces are limited to 2 employees per member business. RSVP to the relevant workshop below.
Session 1; Retail focus on Service
10am – 12pm
- The initial welcome
- The importance of a great welcome
- Acknowledgement of customers
- Offering help whilst browsing – without coming on too strong
- Assessing the needs of the customer and making appropriate suggestions
- Being friendly and building a rapport with the customer
RSVP: Sign up via Eventbrite
Password: Retail
Session 2; Sales Skills
1pm – 3pm
- Add on sales and how to achieve them, without coming over as ‘pushy’
- Overcoming concerns / objections
- Encouraging customers to make a purchase
RSVP: Sign up via Eventbrite
Password: Sales
Session 3; Dining & Hospitality focus on service
3.30pm – 5.30pm
- Table checks, and point of food delivery
- Parting gestures – the last thing people remember about the venue
- Sales: Upselling and offering subsequent drinks/food
RSVP: Sign up via Eventbrite
Password: Hospitality
Stratford
E15 1BX
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