Customer Service
6

Feb 2019
Training

Customer Service & Sales Training

Book a place at one of the free, short, customer service workshops.
10AM - 5PM Stratford Circus FREE

Following on from the success of the customer service mystery shop programme we ran with Storecheckers in the second half of 2018, there will be a series of 3 x 2 hour workshops focused around the outcomes of the mystery shops as outlined below. 

 

There were over 40 businesses that participated, we are encouraging these businesses to send employees on one of the workshops to maximise the programme. Places are limited and will be on a first come first serve basis, please select the topic most relevant to you/your business.

 

Training is extremely popular. If you book a place, are unable to attend and do not give prior notice, you will not be able to attend our next training session. 

Spaces are limited to 2 employees per member business. RSVP to the relevant workshop below. 

 

Session 1; Retail focus on Service

10am – 12pm

  • The initial welcome
  • The importance of a great welcome
  • Acknowledgement of customers
  • Offering help whilst browsing – without coming on too strong
  • Assessing the needs of the customer and making appropriate suggestions
  • Being friendly and building a rapport with the customer

RSVP: Sign up via Eventbrite 

Password: Retail

 

Session 2; Sales Skills

1pm – 3pm

  • Add on sales and how to achieve them, without coming over as ‘pushy’
  • Overcoming concerns / objections
  • Encouraging customers to make a purchase

RSVP: Sign up via Eventbrite 

Password: Sales

 

Session 3; Dining & Hospitality focus on service

3.30pm – 5.30pm

  • Table checks, and point of food delivery
  • Parting gestures – the last thing people remember about the venue
  • Sales: Upselling and offering subsequent drinks/food

RSVP: Sign up via Eventbrite 

Password: Hospitality

Stratford Circus
Theatre Square,
Stratford
E15 1BX

51.542885805685, 0.0019030428028373

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