You can now pre-book an available timeslot for assistance for your journeys online or via the phone for travel seven days a week between 07:00 and 19:00. 

Once you have a confirmed booking, you will be met at the start of your DLR journey by clearly identifiable Access DLR staff, who will accompany you throughout your DLR journey to provide the requested travel support. 

Access DLR is open to anyone aged 18 or over who requires assistance to travel, covering a wide range of needs including mobility, visual impairments and mental health. You will not be asked for any proof of disability to use the service. 

Feedback will be gathered throughout the trial on how the service works, hours of operation and potential demand for the service beyond the trial.

You can find out more on our website.