On Thursday, September the 24th is the national rollout of the NHS app.
After the end of the pilot of the app, London Borough of Newham worked on the evaluation report, which indicated some key strategic insights and findings before the national rollout.
NHS, the Central Government and Newham Council are urging businesses to ensure they have NHS QR code posters visible on entry so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.
Some key findings:
- working directly with communities through trusted individuals is absolutely critical to reach residents
- two way communication and feedback is important in building trust
- work with businesses needs to precede the app being launched (this is direct learning which is being applied to the national roll-out)
- many people are distrustful of government and are concerned about their privacy and security
The full evaluation report will be shared at a later stage.
