Test & Trace: national rollout

The pilot of the NHS Test and Trace App is coming to an end
23 September 2020

On Thursday, September the 24th is the national rollout of the NHS app. 

After the end of the pilot of the app, London Borough of Newham worked on the evaluation report, which indicated some key strategic insights and findings before the national rollout. 

NHS, the Central Government and Newham Council are urging businesses to ensure they have NHS QR code posters visible on entry so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.

Some key findings:

  • working directly with communities through trusted individuals is absolutely critical to reach residents
  • two way communication and feedback is important in building trust
  • work with businesses needs to precede the app being launched (this is direct learning which is being applied to the national roll-out)
  • many people are distrustful of government and are concerned about their privacy and security

The full evaluation report will be shared at a later stage. 


<< Research interviews 

Newham businesses and residents are invited to take part in independent research about the NHS Test and Trace App.

Every individual who takes part will receive a £30 high street voucher as thanks for their time and contribution. Organisations who are able to support recruitment of residents will be offered a £100 honorarium as thanks for this support.

NatCen would like to invite you to take part in the research if you are:

  • A business owner/manager in Newham
  • In a lead role at an organisation supporting people with disabilities; in the LGBTQIA community; from Muslim, Hindu, Jewish and Sikh faith communities; or in BAME community groups.
  • They would also like to speak to organisation leads about sharing information with residents who are members or service users of your organisation and who may also be willing to be interviewed.

This is being carried out by NatCen Social Research, an independent research organisation, on behalf of the Department of Health and Social Care (DHSC). The research will explore people’s views and experiences of the app, including any barriers to using it, challenges and benefits of the app, and potential areas for improvement.

One to one research interviews will take place between now and October 9th. The interviews will be held by telephone or over Zoom, at a time convenient to the participant, and will take up to 40 minutes.

If you are interested, please let the research team know by emailing covid19research@natcen.ac.uk or by phoning 0800 652 0601


<< Research Survey

Additionally, DHSC has commissioned a survey of 10,000 Newham residents. It is available online here

Alternatively, individuals can complete the survey by telephone. To do this, residents can call 0800 0147 355 and leave their name and telephone number and DHSC will call them back.  

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